Thank you for visiting 24translate.de. With this document, we would like to inform you how we process your personal data in connection with 24translate.de.
Controller
24translate GmbH
Hoheluftchaussee 38
D-20253 Hamburg
Phone: +49 (0)40 480 632-0
Fax: +49 (0)40 480 632-20
E-mail: datenschutz(at)24translate.de
If you have any questions about data protection or would like to make use of your rights, please contact datenschutz(at)24translate.de or with the addition "Data Protection" at the above address.
When our website is accessed, our hosting system processes technically necessary information to display the website, to ensure its stability and security, and to detect and defend against attacks. In particular, the following data will be processed:
As a rule, this data cannot be assigned to specific persons. There is no merging with other data sources or identifying individual users.
The processing is carried out for the purpose of:
The legal basis for this processing is Art. 6 (1) (f) GDPR (legitimate interest). Our legitimate interest is to ensure that our website is provided in a secure, stable and orderly manner.
The data will be deleted or anonymized as soon as they are no longer required for the aforementioned purposes, but no later than after the expiry of the applicable retention periods.
When you create a customer account, we process the data you provide for this purpose in order to create and manage it and to enable you to use the services related to your customer account. The legal basis for the processing is Art. 6 para. 1 a) GDPR. If the creation of the customer account serves to conclude a contract with us, the additional legal basis for the processing is Art. 6 para. 1 b GDPR
This data will be stored until the customer account is deleted. If we are legally obliged to store data for a longer period of time (e.g. to fulfil accounting obligations) or are legally entitled to store it for a longer period of time (e.g. due to an ongoing legal dispute against the owner of a user account), the deletion will take place after the expiry of the storage obligation or the legal authorisation.
If you commission us to provide translation services, we process the data you provide for the purpose of concluding the contract, executing it and translating it. For this purpose, data will be transferred to service providers for translation activities, their implementation and billing with you. The legal basis for the processing is Art. 6 para. 1 b) GDPR. We also process this data to detect and defend against fraud attempts on the basis of Art. 6 para. 1 f) GDPR. Our goal is to protect ourselves from fraudulent transactions.
Data stored in connection with the conclusion of a contract will be deleted after the expiry of the statutory retention period. Insofar as there are legal recording and retention obligations (e.g. storage of invoices under tax law) due to the processing of a translation contract, the legal basis for the processing is Art. 6 para. 1 c) GDPR.
We delete or anonymize the data when it is no longer needed for the performance of the respective contract and there are no longer any legal retention obligations.
If you send us a message via one of the contact options offered, we will use the data you provide to us to process your request. The legal basis for this is our legitimate interest in answering your request in accordance with Art. 6 para. 1 f GDPR. If your request serves to conclude or perform a contract with us, the additional legal basis for the processing is Art. 6 para. 1 b GDPR. For the implementation and operation of the chat function, we use a processor based in the European Union.
The data will be deleted after your request has been dealt with. If we are legally obliged to store the data for a longer period of time, the deletion will take place after the expiry of the corresponding period.
This payment processing applies to payments made through the web application under app.24translate.com. When using the portal under portal.24translate.de, billing is usually done on an invoice basis.
24translate GmbH has integrated components from Stripe Deutschland GmbH into the ordering process. Stripe Deutschland GmbH is a full payment service provider that takes care of payment processing, among other things. If you pay via the payment method credit card, instant bank transfer, PayPal, purchase on account during the ordering process in the online order process, your data will be automatically transmitted to Stripe Deutschland GmbH. By selecting a payment option, you consent to the transfer of personal data for the purpose of processing the payment.
The personal data transmitted to Stripe is usually first name, last name, address, gender, email address, IP address and, if applicable, date of birth, telephone number, mobile phone number and other data necessary to process a payment. For the processing of the purchase contract, such personal data in connection with the respective order is also necessary. In particular, there may be a reciprocal exchange of payment information, such as bank details, card number, expiry date and CVC code, services, prices.
The transmission of the data is intended in particular for identity verification, payment administration and fraud prevention. 24translate GmbH will transmit personal data to Stripe Deutschland GmbH in particular if there is a legitimate interest in the transfer. The personal data exchanged between Stripe Deutschland GmbH and 24translate GmbH may be disclosed. transmitted by Stripe Deutschland GmbH to credit agencies. The purpose of this transfer is to check identity and creditworthiness.
Stripe Deutschland GmbH also passes on the personal data to service providers or subcontractors insofar as this is necessary for the fulfilment of contractual obligations or the data is to be processed.
You have the option of revoking your consent to the handling of personal data at any time vis-à-vis Stripe Deutschland GmbH. A revocation does not affect personal data that must be processed, used or transmitted for the purpose of (contractually compliant) payment processing.
We use a web analysis tool (Matomo) on our website, which is operated on our own servers. The analysis is carried out exclusively in anonymised form. In particular, the following information is processed:
No personal data will be passed on to third parties. We are not able to identify individual users as long as you do not actively provide us with personal data (e.g. via a form).
A pseudonymized visit ID can be used to recognize website visits, which is stored locally in the browser.
Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest in the analysis and optimization of our website).
If you fill out a form via our website (e.g. for webinar registrations, downloads or contact requests), we may – only with your explicit consent – link your website use to your contact details in our CRM system.
This link is used to:
Without your consent, the data will remain exclusively in the anonymized website analysis and will not be linked to your person.
Legal basis:
Data from the website analysis is stored for a maximum period of 12 months and then deleted or anonymized.
Contact and marketing data in our CRM will be stored as long as there is an active customer or prospective customer relationship or until you revoke your consent or object to the processing, provided that there are no statutory retention obligations to the contrary.
We use HubSpot for our online marketing activities . This is an integrated software solution that we use to cover various aspects of our online marketing.
These include, among others:
Our sign-up service allows visitors to our website to learn more about our company, download content, and provide their contact information and other demographic information.
The information and content of our website are stored on servers of our software partner HubSpot. They may be used by us to contact visitors to our website and to determine which services of our company are of interest to them.
All information we collect is subject to this Privacy Policy. We use all the information we collect solely to optimize our marketing.
HubSpot is a software company from the USA with a branch in Ireland.
HubSpot
2nd Floor 30 North Wall Quay
Dublin 1, Ireland,
Phone: +353 1 5187500.
For data transfers from the EEA or Switzerland to the United States and other non-EEA countries that are not considered adequate under data protection laws, we use standard contractual clauses and other mechanisms, such as supplementary measures, to ensure adequate protection for the transfer of such personal data. We are the data controller for the processing of European customer data. The legal basis for the processing is Art. 6 para. 1 a) GDPR.
We use cookies and similar technologies (e.g. local storage) on our website to ensure the technical functionality, security and stability of the website and to analyse and improve the use of our website.
Cookies are small text files that are stored on your device and enable your browser to be recognised. Cookies can have different storage periods and are either deleted at the end of the session (session cookies) or stored for a certain period of time (persistent cookies).
In particular, we use the following categories:
Technically necessary cookies
These cookies are necessary for the website to function properly (e.g. for page display, security or troubleshooting). Without these cookies, the website cannot operate correctly.
Analysis and statistics cookies (Matomo)
To analyse the use of our website, we use the web analysis tool Matomo in anonymised configuration. Pseudonymised usage information is processed in order to understand how visitors use our website and to optimise our content. The data will not be passed on to third parties.
The web analysis used is carried out without identifying individual users. Insofar as cookies or comparable technologies are used for analysis purposes, this is done on the basis of our legitimate interest.
Legal basis: Art. 6 para. 1 lit. f GDPR.
You can set your browser at any time to limit or completely disable cookies. You can delete cookies that have already been stored at any time via the settings of your browser. Please note that if cookies are restricted, individual functions of the website may no longer be available or may only be available to a limited extent.
Information on how to manage cookies can be found here, among other things:
We are always happy to welcome new colleagues! If you apply for one of the positions offered by us or on your own initiative, we will process your data for the purpose of carrying out the application process and for deciding on the establishment of an employment relationship. The legal basis for the processing is Art. 6 (1) b) GDPR in conjunction with § 26 BDSG.
If we unfortunately do not consider your application, we will delete your application together with the submitted documents two months after our rejection, unless further storage is in our legitimate interest in order to be able to prove compliance with our statutory obligations, e.g. under the General Equal Treatment Act (AGG). In this case, the deletion will take place with the reason no longer applicable. The legal basis for further storage is Art. 6 (1) f) GDPR in conjunction with § 26 BDSG.
You can object to the further processing of your data at any time by withdrawing your application.
If we establish an employment relationship with you, separate information will be provided about the processing of your data and the rights to which you are entitled.
According to Art. 15 GDPR, you have the right to request confirmation from us as to whether personal data concerning you is being processed by us. If this is the case, you have a right to information about this personal data and to further information mentioned in Art. 15 GDPR.
According to Art. 16 GDPR, you have the right to demand that we rectify inaccurate personal data concerning you without undue delay. Taking into account the purposes of the processing, you also have the right to request the completion of incomplete personal data, including by means of a supplementary statement.
You have the right to demand that personal data concerning you be deleted immediately, We are obliged to delete personal data without undue delay, provided that the relevant requirements of Art. 17 GDPR are met. For the details, we refer to Art. 17 GDPR.
In accordance with Art. 18 GDPR, you have the right, under certain conditions, to demand that we restrict the processing of your personal data.
According to Article 20 of the GDPR, you have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transmit these data to another controller without hindrance from us, provided that the processing is based on consent pursuant to Article 6(1)(a) or Article 9(2)(a) or on a contract pursuant to Article 6(1)(b) and the processing is carried out using automated processes.
According to Art. 21 GDPR, you have the right to object to the processing of personal data concerning you on the basis of Article 6 (1) (e) or (f) GDPR; this also applies to profiling based on these provisions.
Where we process your personal data for the purpose of direct marketing, you have the right to object at any time to the processing of personal data concerning you for the purpose of such marketing; this also applies to profiling, insofar as it is related to such direct advertising.
If you wish to exercise any right to which you are entitled, please contact us as the controller using the contact details provided above or use one of the other methods offered by us and send us this notice. If you have any questions about this, please contact us.
Pursuant to Art. 77 GDPR, you have the right to complain to the supervisory authority, without prejudice to any other administrative or judicial remedy. This right exists in particular in the Member State of your residence, your place of work or the place of the alleged infringement if you believe that the processing of personal data concerning you infringes the GDPR.
This section was updated to reflect our current website setup. The previous wording assumed third-party analytics (e.g. Google Analytics). We now use Matomo in anonymised, first-party mode. The revised text focuses only on technically necessary processing (server logs, security, availability) under legitimate interest and removes references to third-party tracking or consent-based analytics.